Support
Need a hand with your Capipi? We're here. 💛
Contact us
Email: crismoraes.work@gmail.com
We read every message. To help us help you faster, tell us your iPhone model, iOS version and app language, and, if it's about your account, your friend code. Please don't send passwords, card numbers or other sensitive information. We'll never ask for them.
Frequently asked questions
How do I get my Capipi back on a new phone?
First, on your current phone, link an email in Menu → Save my Capipi. We'll send a code to confirm it. There's no password.
Then, on the new phone, install Capipi, tap I already have a Capipi and enter the same email. We'll send you a code, and your Capipi comes back from the cloud. Can't find the code? Check your spam folder, or tap Resend code.
If your Capipi was never linked to an email, it lives only in the anonymous account on the old phone, and we may not be able to recover it.
How do I change my reminder times?
Go to Menu → Notifications. There you can turn daily reminders on or off and pick a time for the morning and evening reminders (or switch either one off). If reminders don't show up, check that notifications are allowed for Capipi in your iPhone Settings → Notifications → Capipi.
Reminders are local notifications created on your phone, so they work even without an internet connection.
How do I change the language?
Go to Menu → Language and pick one: Portuguese (Brazil), English, Spanish, Japanese or German. You can also choose Use the phone's language.
How do I cancel my Capipi Plus subscription?
Subscriptions are billed by Apple, so you cancel in your iPhone: Settings → [your name] → Subscriptions → Capipi → Cancel Subscription.
You can also get there from Manage subscription in the app. To avoid being charged for the next period, cancel at least 24 hours before your free trial or current period ends. Plus stays active until the end of the period you've already paid for.
Deleting the app or your account doesn't cancel the subscription.
How do I restore my purchases?
Open the Capipi Plus screen in the app and tap Restore purchases. Make sure you're signed in with the same Apple Account you used to subscribe.
How do I get a refund?
Refunds are handled by Apple. You can request one at reportaproblem.apple.com. If something went wrong, write to us too, and we'll help however we can.
How do I delete my account?
In the app, go to Menu → Save my Capipi → Delete my account and confirm. This deletes your Capipi, goals, friends and oranges from the cloud and from your phone. It can't be undone.
You can also ask by email at crismoraes.work@gmail.com. Include your friend code, or write from the email linked to your account. If you subscribe to Plus, remember to cancel it in your iPhone Settings too.
Do you sell my data?
Never. Capipi has no ads, no tracking and no analytics, and your data is never sold or shared for advertising. Read more in our Privacy Policy.
Is Capipi a medical or therapy app?
No. Capipi is a gentle self-care companion, not medical or psychological care. If you're going through a difficult time, please reach out to a professional you trust.
If you're in crisis or thinking about harming yourself, contact your local emergency services right away. In Brazil, call the CVV at 188 (free, 24 hours, or chat at cvv.org.br) or SAMU at 192. In the European Union, call 112. In the United States, call or text 988.
You matter. 💛